FAQ

At RoyalGold Watches, we pride ourselves on offering authentic, premium timepieces. We recommend purchasing only from our official store or authorized partners to ensure you receive genuine products. Our shipping process is efficient, with worldwide delivery available. Orders are processed within 1-3 business days, and tracking details will be provided for timely updates.

We do not accept returns for change of mind, as each watch is a unique, artistic piece. However, if your watch arrives damaged due to shipping, we will offer a replacement. Additionally, all RoyalGold Watches come with a 1-year warranty that covers any mechanical defects. Please note, accidental damage is not covered under the warranty.

To keep your watch in top condition, clean it with a soft cloth and avoid exposure to harsh chemicals and water. Regular servicing is recommended, and we also suggest a professional watchmaker for strap adjustments or repairs.

If you have further questions or concerns, feel free to contact us for more information!